Return & Refund Policy – SriHaaweli (A Brand by Haaweli Masale)
At SriHaaweli, customer satisfaction is our priority. We are committed to delivering premium-quality spices, tea, dry fruits, and snacks with proper packaging and freshness.
SriHaaweli is a brand owned and operated by Haaweli Masale.
If you are not fully satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
Returns may be accepted under the following conditions:
Product received is damaged or defective
Incorrect product delivered
Product packaging is tampered with during delivery
Item received is expired or unusable
To be eligible for a return:
The product must remain unused and in its original packaging
Return requests must be raised within 24–48 hours of delivery
Proof such as images or videos of the damaged product/package may be required
Non-Returnable Items
For hygiene and food safety reasons, the following items are not eligible for return:
Opened or used food products
Products damaged after delivery
Items returned without original packaging
Products purchased during clearance or promotional offers (unless damaged)
Return Process
To request a return:
Contact our support team via email or phone
Share your order details and issue description
Attach photos/videos of the product if required
Our team will review your request and respond within a reasonable timeframe.
If approved, instructions for pickup, replacement, or refund will be provided.
Refund & Replacement
Depending on the situation, SriHaaweli may offer:
Product replacement
Store credit
Refund (if applicable)
Refunds, if approved, will be processed through the original payment method within a few business days.
Cancellation Policy
Orders can only be cancelled before dispatch.
Once the order is shipped, cancellation requests may not be accepted.
Important Notes
Contact Us
For any return or refund-related queries, please contact:
Haaweli Masale
Shop No. 7, Shree Goshala Samiti
Hanumangarh Town, Rajasthan – 335512, India
📞 +91 95495 99090
📧 haawelimasale@gmail.com
SriHaaweli is a brand owned and operated by Haaweli Masale
